Frequently Asked Questions (FAQ)
Is my item a genuine XCEED product?
We would like to assure you that all items purchased through an Official XCEED Online Store (getxceed.com) and authorized dealers (7-11, Challenger, Petrol Kiosk) are genuine.
However, for third party purchases, we are unable to give you a 100% accurate answer as XCEED products are often copied, although NEVER duplicated in quality.
If you think you have received a counterfeit item, please report your concerns through here in order to help us crack down on counterfeiting.
Is the products safe to use?
All our products have been tested and we comply with IEC standards and bears safety mark.
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet.
Please read our Returns Policy and contact our Customer Service Team with your order number, and we will look into the status of the order and assist you accordingly
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet.
Please read our Returns Policy and contact our Customer Service Team with your order number, and we will look into the status of the order and assist you accordingly
Why am I being asked to pay additional charges for my international shipment?
Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.
These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.
Please feel free to contact your local customs office for any additional information or questions.
Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.
These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.
Please feel free to contact your local customs office for any additional information or questions.
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. If you are a customer outside of Singapore, we kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Service Team and we will do our best to assist you further.
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. If you are a customer outside of Singapore, we kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Service Team and we will do our best to assist you further.